Handle Calls in Agent Workspace (Agent)

Publisher

NICE

URL

https://help.nicecxone.com/content/agent/cxoneagent/handlecallsincxa.htm

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Agent Workspace the agent leg status shows at the top, the agent leg connects automatically when an inbound call arrives, and the agent can connect it manually. in context
• An Agent Workspace call can have at most eight parties, and an administrator may set a lower limit. in context
• In Agent Workspace agents can search the Directory by name or enter a phone number to dial, and can switch between directories. in context
• To transfer to an external phone number in Agent Workspace the agent searches the number, clicks Transfer, is placed in a consult with that number while the contact is on hold, then clicks Transfer again to complete. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Handle Calls in Agent Workspace (Agent). WarmTransfer. https://warmtransfer.net/knowledge/sources/nice-help-handle-calls-agent-workspace

BibTeX

@misc{warmtransfer-nice-help-handle-calls-agent-workspace,
  title  = {Handle Calls in Agent Workspace (Agent)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/nice-help-handle-calls-agent-workspace},
  note   = {NICE, accessed 2026-09-25}
}