Source note · Connecting Unified CM to NICE CXone
To transfer to an external phone number in Agent Workspace the agent searches the number, clicks Transfer, is placed in a consult with that number while the contact is on hold, then clicks Transfer again to complete.
Checked 2026-09-25
You are then placed in a consult with the phone number. The contact is put on hold.
- Vendor
- NICE
- Product
- CXone Mpower Agent Workspace
- Subsystem
- transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Handle Calls in Agent Workspace (Agent) — NICE · tier 2 current vendor documentation · section: transfer a call to an external phone number
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-external-transfer-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-external-transfer-steps
BibTeX
@misc{warmtransfer-claim-cucm-with-nice-cxone-external-transfer-steps,
title = {Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-external-transfer-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-external-transfer-steps},
note = {Source note cucm-with-nice-cxone-external-transfer-steps, checked 2026-09-25}
}