In Agent Workspace (Agent) the agent leg connects automatically when the agent receives an inbound call, and the agent can also connect it manually beforehand.
Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- Agent Workspace
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Handle Calls in Agent Workspace (Agent) — NICE · tier 2 current vendor documentation · agent leg section near top of page
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-auto-connect-on-inbound. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-auto-connect-on-inbound
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-auto-connect-on-inbound,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-auto-connect-on-inbound},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-auto-connect-on-inbound},
note = {Source note nice-cxone-agent-leg-troubleshooting-auto-connect-on-inbound, checked 2026-10-02}
}