For Integrated Softphone agents whose calls drop on refresh or tab switching, installing the Agent WebRTC Extension is the first remediation suggested by the vendor documentation.
inferred · Checked 2026-10-02
- Vendor
- NICE
- Product
- CXone
- Subsystem
- Agent WebRTC Extension
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Handle Calls in Agent Workspace (Agent) — NICE · tier 2 current vendor documentation · recommendation to use the Agent WebRTC Extension (combined with Add the Agent WebRTC Extension page)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-inf-ext-first-fix. WarmTransfer. https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-inf-ext-first-fix
BibTeX
@misc{warmtransfer-claim-nice-cxone-agent-leg-troubleshooting-inf-ext-first-fix,
title = {Troubleshooting NICE CXone agent leg and softphone problems: source note nice-cxone-agent-leg-troubleshooting-inf-ext-first-fix},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/nice-cxone-agent-leg-troubleshooting-inf-ext-first-fix},
note = {Source note nice-cxone-agent-leg-troubleshooting-inf-ext-first-fix, checked 2026-10-02}
}