Source note · Connecting Unified CM to NICE CXone
In Agent Workspace the agent leg status shows at the top, the agent leg connects automatically when an inbound call arrives, and the agent can connect it manually.
Checked 2026-09-25
It automatically connects when you receive an inbound call.
- Vendor
- NICE
- Product
- CXone Mpower Agent Workspace
- Subsystem
- agent leg
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Handle Calls in Agent Workspace (Agent) — NICE · tier 2 current vendor documentation · section: agent leg connection
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-agent-leg-auto-connect. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-agent-leg-auto-connect
BibTeX
@misc{warmtransfer-claim-cucm-with-nice-cxone-agent-leg-auto-connect,
title = {Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-agent-leg-auto-connect},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-agent-leg-auto-connect},
note = {Source note cucm-with-nice-cxone-agent-leg-auto-connect, checked 2026-09-25}
}