Source note · Connecting Unified CM to NICE CXone
In Agent Workspace agents can search the Directory by name or enter a phone number to dial, and can switch between directories.
Checked 2026-09-25
- Vendor
- NICE
- Product
- CXone Mpower Agent Workspace
- Subsystem
- transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Handle Calls in Agent Workspace (Agent) — NICE · tier 2 current vendor documentation · section: outbound calls / Directory
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-directory-dial. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-directory-dial
BibTeX
@misc{warmtransfer-claim-cucm-with-nice-cxone-directory-dial,
title = {Connecting Unified CM to NICE CXone: source note cucm-with-nice-cxone-directory-dial},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-nice-cxone-directory-dial},
note = {Source note cucm-with-nice-cxone-directory-dial, checked 2026-09-25}
}