Set up Cloud Voicemail

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/set-up-phone-system-voicemail

Published

2026-03-15

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• With the Teams calling policy AllowVoicemail set to AlwaysEnabled, unanswered calls always go to voicemail after ringing for 30 seconds, and Teams call settings hide the unanswered-call option. in context
• The default Teams Voicemail for inbound calls setting is Let users decide (AllowVoicemail UserOverride), which routes calls to voicemail according to the user's forwarding and unanswered settings. in context
• With the Teams calling policy AllowVoicemail set to AlwaysDisabled, calls never go to voicemail, and voicemail is not offered as a forwarding or unanswered target. in context
• Cloud Voicemail is set up automatically for Teams users and does not need a Teams Phone license. in context
• With the Teams calling policy AllowVoicemail set to AlwaysEnabled, unanswered calls always go to voicemail after 30 seconds of ringing; with AlwaysDisabled they never do; UserOverride (the default) follows each user's forwarding and unanswered settings. in context
• Cloud Voicemail is set up automatically for Teams users and stores messages in the user's Exchange mailbox (Exchange Online or Exchange Server); it does not support third-party email systems. in context
• During the split, a user who has moved to Teams gets Cloud Voicemail automatically, while users still on Unified CM keep their existing voicemail; nothing read here documents moving existing messages or greetings between the two. inferred in context
• Set-CsTeamsCallingPolicy -AllowVoicemail controls voicemail routing: AlwaysEnabled sends unanswered calls to voicemail after 30 seconds, AlwaysDisabled never routes to voicemail, and UserOverride (the default) follows each user's forwarding and unanswered settings. in context
• Microsoft provides a Voicemail self-help diagnostic, reached from the Teams admin center dashboard, that checks whether a named user is correctly configured to receive voicemail. in context
• Cloud Voicemail delivers messages to the user's Exchange mailbox (Exchange Online or Exchange Server) and does not support third-party email systems. in context

Cite this source record

APA

WarmTransfer. (2026, March 15). Set up Cloud Voicemail. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-set-up-cloud-voicemail

BibTeX

@misc{warmtransfer-ms-learn-set-up-cloud-voicemail,
  title  = {Set up Cloud Voicemail},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-set-up-cloud-voicemail},
  note   = {Microsoft, accessed 2026-09-24}
}