Manage Queues app for Microsoft Teams

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/manage-queues-app

Published

2026-09-30

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Queues app is supported on the Teams Windows desktop, Mac and VDI clients and on touch-screen Teams phones. in context
• The Queues app is enabled by default for every Teams user who is assigned both Teams Premium and Teams Phone licenses and is voice enabled; there is no separate per-app enablement step. in context
• The Queues app is available in the Commercial, GCC, GCC High and DoD environments and in all regions where Teams Phone is supported. in context
• Microsoft's stated best practice is that a custom voice applications policy should give a user the minimum permissions needed for their job, and multiple policies can give different tiers, for example supervisors with real-time and historical reporting and shift leads with real-time reporting plus agent opt in and out. in context
• Users must have both a Teams Phone license and a Teams Premium license to use the Queues app. in context
• The Queues app admin article lists the iOS and Android Teams mobile clients as supported for the Queues app. disputed in context
• To use the Queues app a user must be a member of at least one call queue. in context
• Authorized users cannot edit an auto attendant or call queue in the Queues app if it is nested without a resource account. in context
• The Queues app is not supported on the Teams web client. in context
• Admins can pin the Queues app for users with a Teams app setup policy (Teams apps > Setup policies > Pinned apps > Add apps > Queues); pinning is optional because licensed users can still find the app under View more apps. in context
• After a user is licensed for Teams Premium it can take up to 48 hours for the Queues app to become available in that user's Teams client. in context
• Microsoft advises no more than 100 call queues assigned per Queues app user for the best experience and sets a hard limit of 200 call queues per user. in context
• Queues app real-time metrics cover activity from 12:00 AM in the signed-in user's local time zone, while historical metrics cover up to the past 45 days and are reported in UTC. in context
• The Queues app can be turned off in the Teams admin center only through the org-wide Microsoft apps setting, and doing so also turns off other Microsoft apps such as Insights and Tasks. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Manage Queues app for Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-manage-queues-app

BibTeX

@misc{warmtransfer-ms-learn-manage-queues-app,
  title  = {Manage Queues app for Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-manage-queues-app},
  note   = {Microsoft, accessed 2026-10-01}
}