Microsoft's stated best practice is that a custom voice applications policy should give a user the minimum permissions needed for their job, and multiple policies can give different tiers, for example supervisors with real-time and historical reporting and shift leads with real-time reporting plus agent opt in and out.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- voice applications policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage Queues app for Microsoft Teams — Microsoft · tier 2 current vendor documentation · Configure users for Queues app > Prerequisites (multiple voice application policies example)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-least-privilege. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-least-privilege
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-least-privilege,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-least-privilege},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-least-privilege},
note = {Source note teams-queues-app-setup-least-privilege, checked 2026-10-01}
}