Admins can pin the Queues app for users with a Teams app setup policy (Teams apps > Setup policies > Pinned apps > Add apps > Queues); pinning is optional because licensed users can still find the app under View more apps.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- Queues app enablement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage Queues app for Microsoft Teams — Microsoft · tier 2 current vendor documentation · Set up Queues app > Step 3: Pin Queues app to Teams (optional)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-pin-setup-policy. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-pin-setup-policy
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-pin-setup-policy,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-pin-setup-policy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-pin-setup-policy},
note = {Source note teams-queues-app-setup-pin-setup-policy, checked 2026-10-01}
}