The Queues app is enabled by default for every Teams user who is assigned both Teams Premium and Teams Phone licenses and is voice enabled; there is no separate per-app enablement step.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- Queues app enablement
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Manage Queues app for Microsoft Teams — Microsoft · tier 2 current vendor documentation · Configure users for Queues app > Prerequisites; Set up Queues app > Step 1
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-enabled-by-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-enabled-by-default
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-enabled-by-default,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-enabled-by-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-enabled-by-default},
note = {Source note teams-queues-app-setup-enabled-by-default, checked 2026-10-01}
}