Configure Genesys Cloud for Azure for Single sign-on with Microsoft Entra ID

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/entra/identity/saas-apps/purecloud-by-genesys-tutorial

Published

2026-06-15

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Microsoft Learn terms of use (CC BY 4.0 for docs text per repo); no-redistribution; short excerpts and locators only

Source notes citing this source

• From the Entra SAML Signing Certificate section you download Certificate (Base64) and from the Set up section copy the Login URL and Microsoft Entra Identifier for Genesys Cloud. in context
• The Genesys Cloud for Azure app expects extra SAML attributes Email (source user.userprincipalname) and OrganizationName (your organization name), which are pre-populated in Entra. in context
• In Microsoft Entra ID the Genesys Cloud integration is added from the application gallery under Entra ID > Enterprise apps > New application by searching for Genesys Cloud for Azure. in context
• Microsoft's tutorial maps Entra values into a Genesys ADFS/Azure AD(Premium) tab: certificate to ADFS Certificate, Microsoft Entra Identifier to ADFS Issuer URI, Login URL to Target URI, and the app's Application ID to Relying Party Identifier. in context
• In Entra Basic SAML Configuration, both Identifier and Reply URL are set to the region's Genesys login host plus /saml, for example https://login.mypurecloud.com/saml, https://login.mypurecloud.ie/saml or https://login.mypurecloud.de/saml. in context
• For SP-initiated SSO the Entra Sign-on URL is the region's Genesys login host without a path, for example https://login.mypurecloud.com. in context
• The Genesys Cloud for Azure gallery app uses a fixed identifier string, so only one instance of it can be configured for SSO in one Entra tenant. in context
• The Genesys Cloud for Azure app supports both service-provider-initiated and identity-provider-initiated SSO. in context
• Configuring the Genesys Cloud for Azure app in Entra ID requires the Application Administrator, Cloud Application Administrator or Application Owner role. in context
• Entra SSO to Genesys Cloud can be tested with Test this application (SP or IdP initiated), by browsing to the Genesys Sign-on URL directly, or from the Genesys tile in My Apps. in context
• For Entra users to sign in to Genesys Cloud they must already be provisioned as Genesys Cloud users; without automatic provisioning this is a manual Add Person task with full name and email. in context

Cite this source record

APA

WarmTransfer. (2026, June 15). Configure Genesys Cloud for Azure for Single sign-on with Microsoft Entra ID. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-entra-genesys-cloud-sso-tutorial

BibTeX

@misc{warmtransfer-ms-learn-entra-genesys-cloud-sso-tutorial,
  title  = {Configure Genesys Cloud for Azure for Single sign-on with Microsoft Entra ID},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-entra-genesys-cloud-sso-tutorial},
  note   = {Microsoft, accessed 2026-10-01}
}