Source note · Setting up SSO and SCIM provisioning for Genesys Cloud
For Entra users to sign in to Genesys Cloud they must already be provisioned as Genesys Cloud users; without automatic provisioning this is a manual Add Person task with full name and email.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Entra ID
- Subsystem
- SAML SSO
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Configure Genesys Cloud for Azure for Single sign-on with Microsoft Entra ID — Microsoft · tier 2 current vendor documentation · Create Genesys Cloud for Azure test user
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-entra-users-must-exist. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-entra-users-must-exist
BibTeX
@misc{warmtransfer-claim-genesys-cloud-sso-scim-setup-entra-users-must-exist,
title = {Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-entra-users-must-exist},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-entra-users-must-exist},
note = {Source note genesys-cloud-sso-scim-setup-entra-users-must-exist, checked 2026-10-01}
}