Emergency addresses for remote locations

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/emergency-calling-dispatchable-location

Published

2025-04-25

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Turning on External location lookup mode in a Teams emergency calling policy lets users set their own emergency address when they are off the corporate network. in context
• Teams uses emergency location in this order: admin-defined LIS address, user-confirmed address for the current network, OS-suggested address, user-entered address without service resolution, then the address statically assigned to the user's number. in context
• In the US, Teams sends calls with manually entered addresses, unconfirmed OS addresses, user-static addresses or no address to a screening centre before the PSAP; admin-defined dynamic addresses route directly. in context
• The Teams work-from-home address experience applies to Teams desktop on Windows and Mac; Teams phones do not support it and Teams mobile supports automatic detection only. in context
• In the United States, emergency calls with an administrator-defined dynamic address, or a static address on a Common Area Phone or Teams Room, go direct to the PSAP, while calls using an address statically assigned to a user or number, or with no address, are screened before transfer to the PSAP. in context
• When an emergency number is dialed, Teams uses location in this precedence: an administrator-defined LIS address; a user-confirmed or edited address tied to the current network; an operating-system-suggested address; a manually entered address without service resolution; the address statically assigned to the user's phone number. in context
• In the United States, an OS-suggested address confirmed by the user or an address chosen through autosuggest goes direct to the PSAP, while an OS address that is unconfirmed or manually edited, or an address typed in manually, is screened before transfer. in context
• The user-entered work-from-home address experience is for Teams desktop on Windows and Mac; Teams phones do not support it, and Teams mobile supports automatic location detection but not user entry. in context
• On Windows, whether the location service and application access to location are available to Teams can be managed with group policy or MDM, and privacy settings can conflict with automatic location detection. in context
• Emergency calls from Common Area Phones and Microsoft Teams Rooms that use a statically assigned address are routed directly to the PSAP without screening. in context
• In the US, calls with an admin-defined dynamic address, an operating-system address the user confirmed, or an address chosen through autosuggest go directly to the PSAP; calls with an unconfirmed operating-system address, a manually typed address, the static user or number address, or no address are screened before transfer to the PSAP. in context
• Setting ExternalLocationLookupMode to Enabled in an emergency calling policy (the 'External location lookup mode' toggle in Teams admin center) lets users add, edit or confirm their emergency address from the Calls tab when working outside the corporate network. in context
• When an emergency number is dialed, Teams uses location in this order: a dynamic address from the tenant's LIS; a user-confirmed or edited address tied to the current network; an address suggested by the operating system; an address the user entered manually without service resolution; and finally the address the administrator statically associated with the user's phone number. in context
• Microsoft's remote-location emergency address article says it covers Microsoft's compliance with the RAY BAUM'S Act for multi-line telephone systems in the US, and that user-entered locations are also passed to the screening center in Canada. in context
• The work-from-home location experience covers Teams desktop on Windows and Mac; Teams phones do not support it, and Teams mobile supports automatic location detection but not user-entered addresses. in context

Cite this source record

APA

WarmTransfer. (2025, April 25). Emergency addresses for remote locations. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-emergency-dispatchable-location

BibTeX

@misc{warmtransfer-ms-learn-emergency-dispatchable-location,
  title  = {Emergency addresses for remote locations},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-emergency-dispatchable-location},
  note   = {Microsoft, accessed 2026-09-24}
}