In the US, Teams emergency calls that use only the address statically assigned to a user or number, or that carry no address, are screened and then transferred to the PSAP rather than routed directly.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Teams Phone
- Subsystem
- Emergency routing method
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Emergency addresses for remote locations — Microsoft · tier 2 current vendor documentation · Emergency addresses for remote locations > Emergency address classification and routing (table rows 'statically assigned to the user/number' and 'Null')
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-teams-static-address-screened. WarmTransfer. https://warmtransfer.net/knowledge/claims/e911-routing-failures-teams-static-address-screened
BibTeX
@misc{warmtransfer-claim-e911-routing-failures-teams-static-address-screened,
title = {Troubleshooting 911 calls that route with the wrong location: source note e911-routing-failures-teams-static-address-screened},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/e911-routing-failures-teams-static-address-screened},
note = {Source note e911-routing-failures-teams-static-address-screened, checked 2026-10-01}
}