Configure Teams Phone in voice channel

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/dynamics365/contact-center/administer/configure-teams-phone-in-voice-channel

Published

2026-02-20

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Proprietary; Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Teams Phone setup associates each Teams resource account with the organization's Azure Communication Services immutable resource ID using Set-CsOnlineApplicationInstance and Sync-CsOnlineApplicationInstance with the -AcsResourceId parameter. in context
• For a Direct Routing service number on Teams Phone, the resource account is assigned the number with Set-CsPhoneNumberAssignment -PhoneNumberType DirectRouting and granted an online voice routing policy so it can place calls for external-number consult and transfer. in context
• The Teams Phone configuration article says an existing Microsoft Teams Phone system can be integrated with the voice channel, with PSTN connectivity through Teams Calling Plan, Operator Connect, or Direct Routing, and that with a Teams Calling Plan only service numbers are supported. disputed in context
• A Teams resource account is required for every phone number used with Dynamics 365 Contact Center through Teams Phone, and the resource account must be assigned a license before a service number is assigned to it. in context
• The documented Teams Phone sequence is: provision the voice channel; create a Teams resource account bound to the Dynamics 365 application; license the resource account; assign it a Calling Plan, Direct Routing or Operator Connect service number; select Sync from Teams on the Teams phone system tab of Manage telephony; create a workstream; add a voice channel for the number. in context
• Synchronizing Teams phone numbers into Dynamics 365 Contact Center requires the Teams Administrator or Teams Telephony Administrator role and the delegated Graph permission TeamsResourceAccount.Read.All with admin consent. in context

Cite this source record

APA

WarmTransfer. (2026, February 20). Configure Teams Phone in voice channel. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-d365cc-configure-teams-phone

BibTeX

@misc{warmtransfer-ms-learn-d365cc-configure-teams-phone,
  title  = {Configure Teams Phone in voice channel},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-d365cc-configure-teams-phone},
  note   = {Microsoft, accessed 2026-09-30}
}