Source note · Microsoft Dynamics 365 Contact Center
The documented Teams Phone sequence is: provision the voice channel; create a Teams resource account bound to the Dynamics 365 application; license the resource account; assign it a Calling Plan, Direct Routing or Operator Connect service number; select Sync from Teams on the Teams phone system tab of Manage telephony; create a workstream; add a voice channel for the number.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- teams-phone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Teams Phone in voice channel — Microsoft · tier 2 current vendor documentation · section order: Prerequisites; 'Create a Teams resource account'; 'Assign license...'; 'Assign service number...'; 'Configure Teams Phone in the voice channel' steps 1-7
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-teams-phone-sequence. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-teams-phone-sequence
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-teams-phone-sequence,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-teams-phone-sequence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-teams-phone-sequence},
note = {Source note dynamics-365-contact-center-teams-phone-sequence, checked 2026-09-30}
}