Source note · Microsoft Dynamics 365 Contact Center
For a Direct Routing service number on Teams Phone, the resource account is assigned the number with Set-CsPhoneNumberAssignment -PhoneNumberType DirectRouting and granted an online voice routing policy so it can place calls for external-number consult and transfer.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Contact Center
- Subsystem
- teams-phone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Teams Phone in voice channel — Microsoft · tier 2 current vendor documentation · 'Assign service number to Teams resource account', Direct Routing steps 1-2
Cite this note
APA
WarmTransfer. (2026, September 30). Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-teams-phone-dr-policy. WarmTransfer. https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-teams-phone-dr-policy
BibTeX
@misc{warmtransfer-claim-dynamics-365-contact-center-teams-phone-dr-policy,
title = {Microsoft Dynamics 365 Contact Center: source note dynamics-365-contact-center-teams-phone-dr-policy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/dynamics-365-contact-center-teams-phone-dr-policy},
note = {Source note dynamics-365-contact-center-teams-phone-dr-policy, checked 2026-09-30}
}