Setup - Auto Attendant - Microsoft Teams

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant

Published

2026-08-31

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Microsoft Learn terms of use (CC BY 4.0 for docs content in GitHub repo); no-redistribution; short excerpts and locators only

Source notes citing this source

• If business hours are not changed on a Teams auto attendant, the business-hours call flow runs 09:00-17:00 and the after-hours flow runs outside those hours every day of the week, including weekends. in context
• A new user can take up to 36 hours to appear in a Teams auto attendant dial-by-name directory. in context
• Microsoft recommends setting Directory search to None on a Teams auto attendant that has dial keys assigned, because dial keys are matched first and a caller can be transferred before finishing a name or extension; a separate auto attendant reached by a dial key is recommended for directory search. in context
• Teams auto attendant greetings can be an uploaded WAV, MP3 or WMA file of no more than 5 MB, or typed text-to-speech of up to 1,000 characters. in context
• Teams auto attendant menu options can be mapped to the 0-9, * and # keys on the telephone keypad. in context
• Teams auto attendant key mappings do not have to be contiguous; a menu can use keys 0, 1 and 3 while leaving 2 unused. in context
• A Teams auto attendant sends callers to the configured Operator when they make no menu selection or when a call processing error occurs, but the Operator feature and the spoken Operator command are only enabled if an Operator key is also mapped in the menu. in context
• Choosing a Teams auto attendant language that lacks speech recognition disables voice inputs and restricts dial by name to keypad (DTMF) entry; many TTS languages such as German (Germany) and Korean are marked without speech recognition. in context
• When Voice inputs is enabled on a Teams auto attendant, menu options become speech-recognition keywords, so a caller can press 2, say two, or say the option's voice command such as Sales. in context
• Teams auto attendant and call queue text-to-speech does not translate; prompt text must be entered in the selected language. in context

Cite this source record

APA

WarmTransfer. (2026, August 31). Setup - Auto Attendant - Microsoft Teams. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-setup-auto-attendant-b

BibTeX

@misc{warmtransfer-ms-learn-aa-cq-setup-auto-attendant-b,
  title  = {Setup - Auto Attendant - Microsoft Teams},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-setup-auto-attendant-b},
  note   = {Microsoft, accessed 2026-09-25}
}