Source note · IVR design practices
If business hours are not changed on a Teams auto attendant, the business-hours call flow runs 09:00-17:00 and the after-hours flow runs outside those hours every day of the week, including weekends.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone auto attendant
- Subsystem
- call handling hours
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Auto Attendant - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 2: Call handling hours > Business and after hours
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-teams-aa-default-hours. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-aa-default-hours
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-teams-aa-default-hours,
title = {IVR design practices: source note ivr-design-practices-teams-aa-default-hours},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-aa-default-hours},
note = {Source note ivr-design-practices-teams-aa-default-hours, checked 2026-09-25}
}