Source note · IVR design practices
Teams auto attendant key mappings do not have to be contiguous; a menu can use keys 0, 1 and 3 while leaving 2 unused.
Checked 2026-09-25
Key mappings don't have to be continuous.
- Vendor
- Microsoft
- Product
- Teams Phone auto attendant
- Subsystem
- menu options
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Auto Attendant - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 3 > Set menu options
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-teams-aa-noncontiguous-keys. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-aa-noncontiguous-keys
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-teams-aa-noncontiguous-keys,
title = {IVR design practices: source note ivr-design-practices-teams-aa-noncontiguous-keys},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-aa-noncontiguous-keys},
note = {Source note ivr-design-practices-teams-aa-noncontiguous-keys, checked 2026-09-25}
}