Source note · IVR design practices
A Teams auto attendant sends callers to the configured Operator when they make no menu selection or when a call processing error occurs, but the Operator feature and the spoken Operator command are only enabled if an Operator key is also mapped in the menu.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams Phone auto attendant
- Subsystem
- operator
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup - Auto Attendant - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 1: General info > Operator (optional); Step 3 > Set menu options
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-teams-aa-operator. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-aa-operator
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-teams-aa-operator,
title = {IVR design practices: source note ivr-design-practices-teams-aa-operator},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-teams-aa-operator},
note = {Source note ivr-design-practices-teams-aa-operator, checked 2026-09-25}
}