Manage - Resource accounts for voice applications

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/manage-resource-accounts

Published

2026-08-31

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Resource accounts support Direct Routing numbers with or without extensions, but the Teams admin center assigns only Direct Routing numbers without extensions; a number with an extension must be assigned with Set-CsPhoneNumberAssignment. in context
• To create and manage resource accounts an admin needs a Teams administrator role (Teams Telephony Administrator, Teams Communications Administrator or Teams Administrator) and the User Administrator role. in context
• In the Teams admin center, resource accounts are created under Voice > Resource accounts > Add by entering a Display name and Username and choosing a Resource account type of Auto attendant or Call queue. in context
• Microsoft sources disagree on whether every auto attendant and call queue needs a resource account: the resource-accounts article says one is required for each, while the nesting and setup articles say nested auto attendants and call queues that do not answer the call directly need none. disputed in context
• Microsoft states that editing a resource account currently requires either the Global Admin role or the Skype for Business Administrator and User Administrator roles. in context
• An existing resource account's Display name, Resource account type and Voice routing policy can be changed from its Edit pane under Voice > Resource accounts in the Teams admin center. in context
• The Resource Account license is assigned in the Microsoft 365 admin center under Users > Active users > (resource account) > Licenses and Apps, and when the account will hold a phone number the Select location value must match the number's country. in context
• Microsoft sources disagree on whether extra Teams Phone Resource Account licenses cost anything: the resource-accounts article says licenses beyond the zero-cost allocation can be purchased at a cost, while the license article says there is no longer any cost. disputed in context
• Microsoft advises one Resource Account license per auto attendant and call queue and suggests getting a few spare licenses, at least five, to allow later changes. in context
• A phone number is assigned to a resource account in the Teams admin center under Voice > Resource accounts by selecting the account, choosing Assign/unassign, picking the Phone number type and adding the number with its country code. in context
• Resource accounts can take Calling Plan service numbers, Direct Routing numbers or Operator Connect numbers, either toll or toll-free, and a number is needed only if the auto attendant or call queue must be reachable directly by phone number. in context

Cite this source record

APA

WarmTransfer. (2026, August 31). Manage - Resource accounts for voice applications. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-manage-resource-accounts

BibTeX

@misc{warmtransfer-ms-learn-aa-cq-manage-resource-accounts,
  title  = {Manage - Resource accounts for voice applications},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-manage-resource-accounts},
  note   = {Microsoft, accessed 2026-09-24}
}