Microsoft sources disagree on whether every auto attendant and call queue needs a resource account: the resource-accounts article says one is required for each, while the nesting and setup articles say nested auto attendants and call queues that do not answer the call directly need none.
disputed · Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- resource accounts
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Status
- disputed
- Checked
- 2026-09-24
Sources
- Manage - Resource accounts for voice applications — Microsoft · tier 2 current vendor documentation · Introduction, first sentence
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-ra-each-app-disputed. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-ra-each-app-disputed
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-ra-each-app-disputed,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-ra-each-app-disputed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-ra-each-app-disputed},
note = {Source note teams-auto-attendant-call-queue-setup-ra-each-app-disputed, checked 2026-09-24}
}