Reference - Answer voice applications calls

Publisher

Microsoft

URL

https://learn.microsoft.com/en-us/microsoftteams/aa-cq-reference-answer-calls

Published

2026-08-31

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Microsoft Learn terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Call queue calls ignore agents' own call-answering (forwarding) rules, while auto attendant calls to a person follow that person's rules; by default agents are not notified of missed queue calls or voicemails. in context
• Call queue calls are not forwarded according to the agent's call answering rules, unlike auto attendant calls, which do follow those rules. in context
• Known issue: when an agent gets a call queue call on a locked mobile device, the call can go on hold, and the agent must unlock the device before answering. in context
• By default, agents are not notified of missed calls or voicemails for call queue calls. in context

Cite this source record

APA

WarmTransfer. (2026, August 31). Reference - Answer voice applications calls. WarmTransfer. https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-answer-calls

BibTeX

@misc{warmtransfer-ms-learn-aa-cq-answer-calls,
  title  = {Reference - Answer voice applications calls},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ms-learn-aa-cq-answer-calls},
  note   = {Microsoft, accessed 2026-09-24}
}