Call queue calls ignore agents' own call-answering (forwarding) rules, while auto attendant calls to a person follow that person's rules; by default agents are not notified of missed queue calls or voicemails.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queue agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Reference - Answer voice applications calls — Microsoft · tier 2 current vendor documentation · Handling an Auto Attendant call > Note; Handling a Call Queue call > Note and following paragraphs
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-cq-no-forwarding. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-cq-no-forwarding
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-cq-no-forwarding,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-cq-no-forwarding},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-cq-no-forwarding},
note = {Source note teams-auto-attendant-call-queue-setup-cq-no-forwarding, checked 2026-09-24}
}