Source note · Troubleshooting Teams call queues and auto attendants
Call queue calls are not forwarded according to the agent's call answering rules, unlike auto attendant calls, which do follow those rules.
Checked 2026-09-25
Call queue calls aren't forwarded based on the user's call answering rules configuration.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- agent-experience
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Reference - Answer voice applications calls — Microsoft · tier 2 current vendor documentation · Handling a Call Queue call (Note); Handling an Auto Attendant call (Note)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-cq-ignores-forwarding. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-cq-ignores-forwarding
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-cq-ignores-forwarding,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-cq-ignores-forwarding},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-cq-ignores-forwarding},
note = {Source note teams-call-queue-troubleshooting-cq-ignores-forwarding, checked 2026-09-25}
}