Source note · Troubleshooting Teams call queues and auto attendants
Known issue: when an agent gets a call queue call on a locked mobile device, the call can go on hold, and the agent must unlock the device before answering.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- agent-experience
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Reference - Answer voice applications calls — Microsoft · tier 2 current vendor documentation · Known issues
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-mobile-locked-hold. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-mobile-locked-hold
BibTeX
@misc{warmtransfer-claim-teams-call-queue-troubleshooting-mobile-locked-hold,
title = {Troubleshooting Teams call queues and auto attendants: source note teams-call-queue-troubleshooting-mobile-locked-hold},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-call-queue-troubleshooting-mobile-locked-hold},
note = {Source note teams-call-queue-troubleshooting-mobile-locked-hold, checked 2026-09-25}
}