Create an outbound route

Publisher

Genesys

URL

https://help.genesys.cloud/articles/create-outbound-route/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• An outbound route on a site maps one or more classifications to one or more external trunks, with Sequential or Random distribution. The route carries calls only when its State is enabled. in context
• A Genesys Cloud outbound route is created under Admin > Telephony > Sites > (site) > Outbound Routes > New Outbound Route by selecting a classification and external trunks, choosing Sequential or Random distribution and enabling State. in context
• Genesys Cloud automatically creates default outbound routes. in context
• An outbound route with several trunks distributes calls Sequentially, moving to the next trunk when the first reaches capacity, or Randomly across the trunks. in context
• A Genesys Cloud outbound route is created on the site's Outbound Routes tab with a name, a classification, one or more external trunks and an enabled State. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Create an outbound route. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-create-outbound-route

BibTeX

@misc{warmtransfer-genesys-rc-create-outbound-route,
  title  = {Create an outbound route},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-create-outbound-route},
  note   = {Genesys, accessed 2026-09-25}
}