Genesys Cloud creates default outbound routes automatically, but a trunk must be assigned to an outbound route before it carries calls.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- outbound routes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create an outbound route — Genesys · tier 2 current vendor documentation · Create an outbound route, introduction
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-outbound-route-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-outbound-route-default
BibTeX
@misc{warmtransfer-claim-genesys-cloud-byoc-setup-outbound-route-default,
title = {Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-outbound-route-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-outbound-route-default},
note = {Source note genesys-cloud-byoc-setup-outbound-route-default, checked 2026-09-30}
}