With several trunks on a route, Sequential sends calls to the first trunk until it reaches capacity and then the next, while Random spreads calls randomly across available trunks.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- outbound routes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create an outbound route — Genesys · tier 2 current vendor documentation · Create an outbound route, Distribution
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-outbound-distribution. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-outbound-distribution
BibTeX
@misc{warmtransfer-claim-genesys-cloud-byoc-setup-outbound-distribution,
title = {Setting up Genesys Cloud BYOC Cloud with a carrier or SBC: source note genesys-cloud-byoc-setup-outbound-distribution},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-byoc-setup-outbound-distribution},
note = {Source note genesys-cloud-byoc-setup-outbound-distribution, checked 2026-09-30}
}