Source note · Microsoft Teams with Genesys Cloud CX
A Genesys Cloud outbound route is created under Admin > Telephony > Sites > (site) > Outbound Routes > New Outbound Route by selecting a classification and external trunks, choosing Sequential or Random distribution and enabling State.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX telephony
- Subsystem
- outbound routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Create an outbound route — Genesys · tier 2 current vendor documentation · Steps
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-outbound-route-steps. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-outbound-route-steps
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-outbound-route-steps,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-outbound-route-steps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-outbound-route-steps},
note = {Source note teams-with-genesys-cloud-outbound-route-steps, checked 2026-09-25}
}