Source note · Connecting Unified CM to Genesys Cloud CX
An outbound route on a site maps one or more classifications to one or more external trunks, with Sequential or Random distribution. The route carries calls only when its State is enabled.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- outbound routes
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Create an outbound route — Genesys · tier 2 current vendor documentation · classification; external trunks; distribution pattern; state
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-outbound-route-classification. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-outbound-route-classification
BibTeX
@misc{warmtransfer-claim-cucm-with-genesys-cloud-outbound-route-classification,
title = {Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-outbound-route-classification},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-outbound-route-classification},
note = {Source note cucm-with-genesys-cloud-outbound-route-classification, checked 2026-09-25}
}