Genesys Cloud fair use policy

Publisher

Genesys

URL

https://help.genesys.cloud/articles/genesys-cloud-fair-use-policy/

Published

2023-11-07

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• The fair use policy allocates 6,500 BYOC Cloud minutes per concurrent CX 1 to CX 4 user per month. in context
• The fair use policy allocates 5,000 BYOC Cloud minutes per named CX 1 to CX 4 user per month and 1,000 per Communicate user. in context
• BYOC Cloud usage above the fair use allowance is charged at USD 0.00120 per minute per call traversing a BYOC Cloud trunk, measured in 6-second (1/10 minute) intervals. in context
• Named-user fair use API on-demand allocations are 75,000 (CX 1), 110,000 (CX 2), 140,000 (CX 3) and 180,000 (CX 4) requests per user per month, with overage at USD 0.0001 per request. in context
• Named-user fair use data storage allocations are 17.5 GB for CX 1, 25 GB for CX 2, 32.5 GB for CX 3 and 42.5 GB for CX 4 per user, with overage at USD 0.25 per GB. in context
• Fair use allocations are calculated on the greater of the customer's committed user quantity or actual usage within a month. in context
• Fair use monthly allocations pool across all users in the organization and unused amounts do not roll over to the next month. in context
• Named-user fair use voice transcription allocations are 100 minutes for CX 1 and CX 2, 1,500 for CX 3 and 3,000 for CX 4 per user per month, with overage at USD 0.01 per minute. in context
• BYOC Cloud usage for fair use is measured in minutes from when the call is answered (by a person or an automated system) until it disconnects. in context
• The BYOC Cloud fair use allowance is 5,000 minutes per month for each named Genesys Cloud CX 1 to 4 user, and allowances pool across the organization's users each month with no rollover. in context
• BYOC Cloud minutes beyond the fair use allocation are listed at USD 0.00120 per minute per call, billed in six-second increments rounded up. in context

Cite this source record

APA

WarmTransfer. (2023, November 7). Genesys Cloud fair use policy. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-fair-use-policy

BibTeX

@misc{warmtransfer-genesys-help-fair-use-policy,
  title  = {Genesys Cloud fair use policy},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-fair-use-policy},
  note   = {Genesys, accessed 2026-09-24}
}