Source note · Genesys Cloud licensing
Named-user fair use voice transcription allocations are 100 minutes for CX 1 and CX 2, 1,500 for CX 3 and 3,000 for CX 4 per user per month, with overage at USD 0.01 per minute.
Checked 2026-10-01
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- fair use
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Genesys Cloud fair use policy — Genesys · tier 2 current vendor documentation · Voice transcription (native and extended) section, named users table
Cite this note
APA
WarmTransfer. (2026, October 1). Genesys Cloud licensing: source note genesys-cloud-licensing-fair-use-transcription. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-licensing-fair-use-transcription
BibTeX
@misc{warmtransfer-claim-genesys-cloud-licensing-fair-use-transcription,
title = {Genesys Cloud licensing: source note genesys-cloud-licensing-fair-use-transcription},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-licensing-fair-use-transcription},
note = {Source note genesys-cloud-licensing-fair-use-transcription, checked 2026-10-01}
}