Source note · Genesys Cloud CX telephony and BYOC
The BYOC Cloud fair use allowance is 5,000 minutes per month for each named Genesys Cloud CX 1 to 4 user, and allowances pool across the organization's users each month with no rollover.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX BYOC Cloud
- Subsystem
- billing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- policy updated 2023-11-07
- Checked
- 2026-09-24
Sources
- Genesys Cloud fair use policy — Genesys · tier 2 current vendor documentation · Fair use policy by license type table (named users); BYOC Cloud fair use allocation section
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-fair-use-named-cx. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-fair-use-named-cx
BibTeX
@misc{warmtransfer-claim-genesys-cloud-telephony-fair-use-named-cx,
title = {Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-fair-use-named-cx},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-fair-use-named-cx},
note = {Source note genesys-cloud-telephony-fair-use-named-cx, checked 2026-09-24}
}