Configure Microsoft Entra ID for Genesys Cloud SCIM (Identity Management)

Publisher

Genesys

URL

https://help.mypurecloud.com/articles/configure-azure-active-directory-for-genesys-cloud-scim-identity-management/

Published

2026-06-08

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Because the documented Entra role mapping uses SingleAppRoleAssignment and a primary role value, it likely carries one Genesys role per user; users needing several roles or per-division grants are better served by group-granted roles. inferred in context
• In the Genesys Entra mapping, the required SCIM active attribute is mapped from Not([IsSoftDeleted]). in context
• With Entra ID, mapping a previously synced field to an empty value does not clear it in Genesys Cloud. in context
• Genesys states that Entra provisioning can create, update and delete users in Genesys Cloud. in context
• By default Entra scopes Genesys provisioning to Sync only assigned users and groups; it can be changed to Sync all users and groups. in context
• The SCIM enterprise division attribute is optional and its value must match an existing Genesys Cloud division name or be blank. in context
• Genesys's Entra procedure sets Provisioning Mode to Automatic, enters Tenant URL and Secret Token, runs Test Connection, saves, then turns Provisioning Status on and saves again. in context
• Genesys SCIM can add users to or remove users from a public group but cannot create or delete groups; only public groups are supported and names must match case-insensitively. in context
• To send a Genesys role from Entra, the documented mapping is SingleAppRoleAssignment([appRoleAssignments]) to roles[primary eq "True"].value, after creating an app role in Entra and assigning it to the user. in context
• The Genesys SCIM endpoint is https://{domain}/api/v2/scim/v2/ where domain is the org's regional API domain, for example api.mypurecloud.com (US East), api.mypurecloud.ie (Dublin), api.mypurecloud.de (Frankfurt), api.euw2.pure.cloud (London). in context
• In the Genesys Entra mapping, userPrincipalName maps to the required SCIM userName, which generates the Genesys user's main email address. in context

Cite this source record

APA

WarmTransfer. (2026, June 8). Configure Microsoft Entra ID for Genesys Cloud SCIM (Identity Management). WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-entra-scim-configure

BibTeX

@misc{warmtransfer-genesys-help-entra-scim-configure,
  title  = {Configure Microsoft Entra ID for Genesys Cloud SCIM (Identity Management)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-entra-scim-configure},
  note   = {Genesys, accessed 2026-10-01}
}