Source note · Setting up SSO and SCIM provisioning for Genesys Cloud
Genesys SCIM can add users to or remove users from a public group but cannot create or delete groups; only public groups are supported and names must match case-insensitively.
Checked 2026-10-01
Groups must be set to public, as only public groups are supported, and the names must be the same (case insensitive) in both applications.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- SCIM
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Configure Microsoft Entra ID for Genesys Cloud SCIM (Identity Management) — Genesys · tier 2 current vendor documentation · Users and Groups, Notes
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-scim-public-groups-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-scim-public-groups-only
BibTeX
@misc{warmtransfer-claim-genesys-cloud-sso-scim-setup-scim-public-groups-only,
title = {Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-scim-public-groups-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-scim-public-groups-only},
note = {Source note genesys-cloud-sso-scim-setup-scim-public-groups-only, checked 2026-10-01}
}