Source note · Setting up SSO and SCIM provisioning for Genesys Cloud

Because the documented Entra role mapping uses SingleAppRoleAssignment and a primary role value, it likely carries one Genesys role per user; users needing several roles or per-division grants are better served by group-granted roles.

inferred · Checked 2026-10-01

Vendor: Genesys
Product: Genesys Cloud CX
Subsystem: SCIM
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-10-01
Status: inferred
Checked: 2026-10-01

Sources

Configure Microsoft Entra ID for Genesys Cloud SCIM (Identity Management) — Genesys · tier 2 current vendor documentation · Mappings (Optional), roles row; read with genesys-help-assign-roles-to-a-group introductory paragraphs

Cite this note

APA

WarmTransfer. (2026, October 1). Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-inf-single-role-mapping. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-inf-single-role-mapping

BibTeX

@misc{warmtransfer-claim-genesys-cloud-sso-scim-setup-inf-single-role-mapping,
  title  = {Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-inf-single-role-mapping},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-inf-single-role-mapping},
  note   = {Source note genesys-cloud-sso-scim-setup-inf-single-role-mapping, checked 2026-10-01}
}

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