Source note · Setting up SSO and SCIM provisioning for Genesys Cloud
In the Genesys Entra mapping, userPrincipalName maps to the required SCIM userName, which generates the Genesys user's main email address.
Checked 2026-10-01
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- SCIM
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Configure Microsoft Entra ID for Genesys Cloud SCIM (Identity Management) — Genesys · tier 2 current vendor documentation · Mappings (Optional), field mapping table, userName row
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-scim-upn-to-username. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-scim-upn-to-username
BibTeX
@misc{warmtransfer-claim-genesys-cloud-sso-scim-setup-scim-upn-to-username,
title = {Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-scim-upn-to-username},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-scim-upn-to-username},
note = {Source note genesys-cloud-sso-scim-setup-scim-upn-to-username, checked 2026-10-01}
}