Dynamic Cloud Voice platform overview and migration guide

Publisher

Genesys

URL

https://help.genesys.cloud/articles/dynamic-cloud-voice-platform-overview/

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• On the Dynamic Cloud Voice Platform, Genesys-side certificates chain to Amazon Trust Services roots (Amazon Root CA 1 and 2) rather than the DigiCert roots used before, and the migration steps include importing the Amazon root CA certificates on remote SIP endpoints. in context
• The Dynamic Cloud Voice Platform overview describes the platform as a limited access release and recommends it for new customers and anyone creating new BYOC Cloud SIP trunks. in context
• Dynamic Cloud Voice Platform public SIP IP addresses differ from the legacy BYOC Cloud endpoints, so the two platforms can coexist and migrated trunks need new carrier-side allowlisting and SIP session targets. in context
• Genesys says its part of the Dynamic Cloud Voice Platform natively covers outbound calling only; moving inbound calls requires the carrier to point SIP session targets at the new ingress addresses. in context
• Genesys recommends verifying interoperability and configuration on a new test trunk before migrating any BYOC Cloud trunks that carry live traffic to the Dynamic Cloud Voice Platform. in context
• Genesys says new customers and customers creating new BYOC Cloud SIP trunks should use the Dynamic Cloud Voice platform. in context
• Dynamic Cloud Voice inbound request URIs use the genesys.cloud DNS suffix with a single byoc subdomain, replacing the separate voice and byoc subdomains of the legacy platform. in context
• The Dynamic Cloud Voice platform uses distinct public SIP IP addresses for ingress (requests to Genesys Cloud) and egress (requests from Genesys Cloud). in context
• The Dynamic Cloud Voice platform supports the secp256r1 (P-256) elliptic curve in addition to secp384r1 (P-384), which was the only curve on the legacy platform. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Dynamic Cloud Voice platform overview and migration guide. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-dynamic-cloud-voice-platform

BibTeX

@misc{warmtransfer-genesys-help-dynamic-cloud-voice-platform,
  title  = {Dynamic Cloud Voice platform overview and migration guide},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-dynamic-cloud-voice-platform},
  note   = {Genesys, accessed 2026-09-24}
}