Source note · Troubleshooting Genesys Cloud BYOC trunks
On the Dynamic Cloud Voice Platform, Genesys-side certificates chain to Amazon Trust Services roots (Amazon Root CA 1 and 2) rather than the DigiCert roots used before, and the migration steps include importing the Amazon root CA certificates on remote SIP endpoints.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud BYOC Cloud
- Subsystem
- Dynamic Cloud Voice Platform
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Dynamic Cloud Voice platform overview and migration guide — Genesys · tier 2 current vendor documentation · differences from legacy platform > certificate authority; migration steps
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-dcvp-amazon-ca. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-dcvp-amazon-ca
BibTeX
@misc{warmtransfer-claim-genesys-byoc-troubleshooting-dcvp-amazon-ca,
title = {Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-dcvp-amazon-ca},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-dcvp-amazon-ca},
note = {Source note genesys-byoc-troubleshooting-dcvp-amazon-ca, checked 2026-09-25}
}