Bullseye routing overview

Publisher

Genesys

URL

https://help.genesys.cloud/articles/bullseye-routing-overview/

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Copyright Genesys; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• On a bullseye queue that uses Disregard skills, next agent, the skill-removal option has no skill requirement to relax, so only ring membership (Option 1) changes who is offered the interaction. inferred in context
• Removing skills in bullseye rings works best when the queue uses the All skills matching or Best available skills evaluation method. in context
• Where skill matching is required, Genesys recommends adding only agents or groups that have the required skills as queue members. in context
• The bullseye routing overview describes the selection pool expanding first to ring 5 and then to ring 6. disputed in context
• A bullseye ring's skill-removal setting drops skills from evaluation in the next ring while the skills stay on the interaction. in context
• Bullseye rings can widen the pool either by lowering proficiency levels for the same skills or by removing skills per ring through a 'Skills to remove' setting. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Bullseye routing overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-bullseye-routing-overview

BibTeX

@misc{warmtransfer-genesys-help-bullseye-routing-overview,
  title  = {Bullseye routing overview},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-bullseye-routing-overview},
  note   = {Genesys, accessed 2026-09-24}
}