Where skill matching is required, Genesys recommends adding only agents or groups that have the required skills as queue members.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- bullseye routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Bullseye routing overview — Genesys · tier 2 current vendor documentation · Option 1 section; recommendation
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-bullseye-members-advice. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-bullseye-members-advice
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-bullseye-members-advice,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-bullseye-members-advice},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-bullseye-members-advice},
note = {Source note genesys-cloud-queue-setup-bullseye-members-advice, checked 2026-09-30}
}