Source note · Genesys Cloud CX routing and Architect flows
Bullseye rings can widen the pool either by lowering proficiency levels for the same skills or by removing skills per ring through a 'Skills to remove' setting.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- bullseye routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Bullseye routing overview — Genesys · tier 2 current vendor documentation · Bullseye routing overview: sections 'expand agent pool by adding skill expression groups' and 'expand agent pool by relaxing skill requirement'
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-bullseye-ring-relaxation. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-bullseye-ring-relaxation
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-bullseye-ring-relaxation,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-bullseye-ring-relaxation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-bullseye-ring-relaxation},
note = {Source note genesys-cloud-routing-bullseye-ring-relaxation, checked 2026-09-24}
}