The bullseye routing overview describes the selection pool expanding first to ring 5 and then to ring 6.
disputed · Checked 2026-09-30
If no agent is available, the selection pool continues to expand, first to ring 5 and then to ring 6.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- bullseye routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Bullseye routing overview — Genesys · tier 2 current vendor documentation · Option 1 example and Option 2 example; final sentence of each
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-bullseye-ring-six-example. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-bullseye-ring-six-example
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-bullseye-ring-six-example,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-bullseye-ring-six-example},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-bullseye-ring-six-example},
note = {Source note genesys-cloud-queue-setup-bullseye-ring-six-example, checked 2026-09-30}
}