On a bullseye queue that uses Disregard skills, next agent, the skill-removal option has no skill requirement to relax, so only ring membership (Option 1) changes who is offered the interaction.
inferred · Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- bullseye routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Bullseye routing overview — Genesys · tier 2 current vendor documentation · Option 1 and Option 2 sections, read with the Disregard skills definition
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-bullseye-disregard-infer. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-bullseye-disregard-infer
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-bullseye-disregard-infer,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-bullseye-disregard-infer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-bullseye-disregard-infer},
note = {Source note genesys-cloud-queue-setup-bullseye-disregard-infer, checked 2026-09-30}
}