A bullseye ring's skill-removal setting drops skills from evaluation in the next ring while the skills stay on the interaction.
Checked 2026-09-30
The skills remain in the interaction, but are removed from the evaluation in the next ring.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- bullseye routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Bullseye routing overview — Genesys · tier 2 current vendor documentation · Option 2 section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-bullseye-skill-removal. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-bullseye-skill-removal
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-bullseye-skill-removal,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-bullseye-skill-removal},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-bullseye-skill-removal},
note = {Source note genesys-cloud-queue-setup-bullseye-skill-removal, checked 2026-09-30}
}