Cisco Contact Center Suggested Responses AI Transparency Technical Note

Publisher

Cisco Systems, Inc. (Cisco Trust Portal)

URL

https://trustportal.cisco.com/c/dam/r/ctp/docs/white-paper/collaboration/ai-transparency-suggested-responses-agent-answers-technical-note.pdf

Published

2026-09-01

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• The Real-time Assist technical note contains no restriction on using its output for employment decisions and the word employment does not appear in it. fact in context
• The Real-time Assist note's text layer renders the letter pair t i as the digit 2 on its early pages producing words such as informa2on ac2ons and transcrip2on. fact in context
• The Real-time Assist technical note carries no Cisco Confidential marking; the string does not appear anywhere in the document. fact in context
• The Real-time Assist technical note publishes an owner table naming 1 Cisco product manager with their internal CEC identifier together with a revision history table. fact in context
• The Real-time Assist note's revision history records a version dated 1 September 2026 that renamed the feature from Suggested Responses to Real-time Assist and changed the model from a 4o mini to a 5.4 mini. fact in context
• The Real-time Assist technical note carries the heading AI Technical Transparency Note Template Completion Guide for a third party or hybrid model on its first page. fact in context
• The Real-time Assist note's safety section invites feedback about the reader's experience with Webex AI Agent which is a different feature. fact in context
• Cisco states it has data usage and privacy agreements with its language model providers that explicitly prohibit those providers from using customer data for their own model training or improvement. fact in context
• Real-time Assist is powered by a third-party large language model from Microsoft's Azure OpenAI Service. fact in context
• The Real-time Assist document's closing invitation to contact Cisco names Webex AI Agent rather than its own feature, boilerplate carried over from a different transparency note. fact in context
• The document Cisco publishes as the Suggested Responses transparency note records that the feature was renamed to Real-time Assist and that its model changed, in a revision dated 1 September 2026. fact in context
• The Real-time Assist document states the feature uses a model it names 5.4 mini from the Azure OpenAI Service, updated from a model it names 4o mini. fact in context
• The file Cisco serves at the public Suggested Responses transparency note path is an internal authoring artefact titled a Template Completion Guide, carrying an owning function, a named Cisco employee with an internal identifier, and a revision history table that no other transparency note in the corpus has. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 1). Cisco Contact Center Suggested Responses AI Transparency Technical Note. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-trustportal-tn-wxcc-real-time-assist

BibTeX

@misc{warmtransfer-cisco-trustportal-tn-wxcc-real-time-assist,
  title  = {Cisco Contact Center Suggested Responses AI Transparency Technical Note},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-trustportal-tn-wxcc-real-time-assist},
  note   = {Cisco Systems, Inc. (Cisco Trust Portal), accessed 2026-09-05}
}