The Real-time Assist document states the feature uses a model it names 5.4 mini from the Azure OpenAI Service, updated from a model it names 4o mini.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI model and vendor inventory
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Contact Center Suggested Responses AI Transparency Technical Note — Cisco Systems, Inc. (Cisco Trust Portal) · tier 2 current vendor documentation · Model Architecture and the Revision History table
Cite this note
APA
WarmTransfer. (2026, September 5). Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-real-time-assist-model-name. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-vend-real-time-assist-model-name
BibTeX
@misc{warmtransfer-claim-wxcc-vend-real-time-assist-model-name,
title = {Third-party model and speech vendors behind Webex contact centre AI: source note wxcc-vend-real-time-assist-model-name},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-vend-real-time-assist-model-name},
note = {Source note wxcc-vend-real-time-assist-model-name, checked 2026-09-05}
}